PRIVACY POLICY

We are pleased that we have aroused your interest in the events and pilgrimages being organised/conducted by us. However, in order to facilitate the same, we need to collect your personal data.

We are interested in the protection of your privacy and your personal data and accordingly, the present Privacy Policy is being issued. This privacy statement issued by Vithal Kripa Pvt. Ltd. states its policy on privacy and applicable Indian Law without limitation, the Information Technology Act, 2000 and Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information ) Rules, 2011. This statement concerns the collection and the disclosure of sensitive personal information of information submitted by users. In the following we inform you about which data is collected by us and in which way we process the same.

We encourage you to read this privacy statement before using this website. By using this website, you agree to the terms and conditions given in this privacy statement and the Terms & Conditions, available on the Website. If you do not agree to the terms and conditions of this statement and the Terms & Conditions, please do not use this Website. This Website may contain links to other sites. We are not responsible for the privacy practices or the content of such other websites.

Kindly note that where these terms refer to “partnership,” “we,” or “us,” this refers to the following: Vithal Kripa Pvt. Ltd., address: 4th Floor, House No 15, Pratap Nagar, Mayur Vihar Phase 1, New Delhi, East Delhi, Delhi, 110091, phone: +91 78952 73170, Website: bhaktimarga.in (hereinafter “Company”, “we”, “us” or “Responsible”) is responsible under this Privacy Policy for the collection and processing of personal data of the Users and/or Customers.

1. Who is responsible for your personal data?

We inform you that your personal data will be processed and stored by us in the manner described below and for the purposes set out below.

2. What will your data be used for?

The personal data collected from you on the basis of your registration with us or a request from you, received by any mode, will be used for the purpose of providing services to you as per the General Terms & Conditions. It is clarified that your data may be used for such purpose incidental or reasonably related to the aforesaid services or deemed to be essential for the provision of such services, as required by us. Without this information, we may not be able to provide the requested services.

In case of registration with us for any services, the data collected will be used for processing of such request and providing such services. The data collected will be processed by Bhakti Marga within the statutory provisions for advertising and statistical purposes.

We also store the personal data provided by you for customer care/relations e.g. information on change of any Government Policy, Visa and health regulations, information on travel services, tour schedules, execution of advertising and marketing measures within the legally permissible framework, queries and order processing.

Your data, apart from providing services to you, can also be used to comply with legal and regulatory requirements and to respond to inquiries from Government and law enforcement agencies as part of an investigation, in accordance with the laws of the Republic of India.

3. What information will be collected by us?

The personal information that you provide us when you register with us and that you provide when you use our registration portal to register, or in any other manner or form, including the information that you provide us with by email such as:

  • Salutation
  • First name
  • Last name
  • Date of birth
  • E-mail address
  • Place of residence
  • Telephone number (landline and/or mobile)
  • Copies of passport with relevant personal details as mentioned on the passport including photo, serial number, address, nationality
  • A photocopy of an identity card which is likely to include personal data such as name, photo, serial number, signature, address, nationality
  • Specific categories of personal information, such as information about your state of health or your religious orientation, which you voluntarily indicate at the time of booking by entering a box in the health status, or entering it in any other field, such as by telephone at our customer service, in the telegram chat or during the booking process by email
  • Financial details including but not limited to bank account information, credit card information, insurance, etc

Your payment information, such as credit card number and expiration date (“Payment Information”), will also be collected by the respective banks and/or third party payment gateway while executing any transaction on our Website. This privacy statement does not apply to such banks and/or third party payment gateways.

All personally identifiable information you give us when registering and making the booking must be accurate. This includes, for example, that we always have your correct contact information (including e-mail address).

In addition, we may collect certain information automatically including through cookies (including but not limited to web beacons and other technologies that collect information in a similar way to cookies), including, but not limited to, the type of device used to access the Website, the IP address of your device and other information that may be required for the smooth and efficient functioning of the Website. We may also use certain information to provide customer care services related to the provision of services.

The data we collect using cookies helps us understand our users better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our website, we can enhance subsequent visits by tailoring our content to match your requirements.

We use cookies principally because we want to make our websites and mobile applications user-friendly, and we are interested in anonymous user behaviour. Generally, our cookies don’t store sensitive or personally identifiable information such as your name and address or credit card details.

Our cookies principally contain: (i) a unique name set by the site that generated it; (ii) a value – the information within it that recalls your previous activities; and (iii) an expiration date, which determines how long the cookie will remain active in your browser before being automatically deleted.

Please note that we only collect the data of children if they have been provided by the parents or guardians or with their consent. If we become aware that we have collected the information of a child without the consent of a parent or guardian, we reserve the right to delete it.

Sharing or Transfer of Information

We may exchange, transfer, share, part with all or any of your Information to service providers and authorities (tour operators, hotels, tour guides, bus transfer companies, local agencies, restaurants and other parties who cannot provide the requested services without providing your personal data). In addition, we also work with third party service providers/partners/banks and financial institutions to provide the requested services and fulfil our obligations. Please note that privacy policies of these persons/authorities/third party service providers may differ from us. We reserve the right to share any Information collected with any Court or Governmental Authority as mandated by any applicable law and/or in compliance with any order of a court of competent jurisdiction.

We may disclose your personal information to any Government agencies as required by applicable law for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences, or in the good-faith belief that such action is necessary to:

  • Conform to the requirements of the law or comply with legal process served on our Website

  • Protect Vithal Kripa Pvt. Ltd.’s rights or property and its family of websites

To the extent required by applicable laws and practicable, your consent will be obtained prior to disclosure of any sensitive personal data or information collected from you, which consent may be given by you by implication or specification, including in terms of your use of our website and implied awareness of the terms of this privacy statement governing such use.

Opt-out Rights

Subject to the General Terms & Conditions agreed by you for the provision of services by us thereunder, you may opt-out of providing any information to us. You may further request that information so collected from you may not be disclosed to any third-party unless required by law or by a court of competent jurisdiction. You may inform us if such eventuality arises at legal@bhaktimarga.in. However, on receiving such request from you, it may become impossible for us to deliver services as requested by you and in that case, you completely indemnify us from all losses and damages resulting from exercise of such opt-out rights by you.

Data Retention Policy

We will retain your information for as long as it is deemed necessary for the provision of services under the General Terms & Conditions and any purpose reasonably incidental thereto in our opinion. If you would like us to delete your data that you have provided, please contact us at legal@bhaktimarga.in and we will respond within reasonable time. Please note that such information provided by you may be necessary for the provision of services under the General Terms & Conditions. We, therefore reserve our right to refuse provision of the services to you upon request for deletion of data prior to the fulfilment of contractual obligations between you and Vithal Kripa Pvt. Ltd. unless you decide to opt out of the services being availed. However, once you have registered with us and availed the facility being provided or transferred any funds for the same, some data needs to be retained mandatorily under the Indian Statues and Laws (particularly the taxation laws). Should you exercise your opt-out rights, we reserve our right to retain your data limited to the extent required for such statutory compliance and for such period as is required under law, for fulfilment of legal obligation, public interest and legal claims.

Confidentiality & Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the personal information in our possession from loss, misuse and unauthorised access, disclosure, alteration and destruction. We restrict access to your Personal Information to our and our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the purposes as specified above in this Privacy Policy. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches in accordance with the Information Technology (Reasonable Security Practices) Rules,2011. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Amendments to Privacy Policy

Our privacy policy is subject to revision. Any changes/amendments made to our privacy policy will be posted on this page and notified to our customers by e-mail and/or text message to the primary e-mail address and/or phone number specified in the customer’s account. You are advised to review this Privacy Policy periodically for any changes. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact us at legal@bhaktimarga.in. If you use the Services or access the Website after a notice of changes has been sent to you or published on the Website, you are deemed to have provided your consent to the changed terms.

Should you have any questions about this Privacy Policy or information collection, use and disclosure practices, you may contact us at legal@bhaktimarga.in, phone +91 78952 73170, address: 383 Sheetal Chaya, Raman Reti, Vrindavan, Distt. Mathura, 281121, U.P., India. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.

Disclaimer

Vithal Kripa Pvt. Ltd. has made best efforts to provide accurate information, however, Vithal Kripa Pvt. Ltd. and/or its affiliates do not guarantee the validity or veracity of any such information and as such Vithal Kripa Pvt. Ltd. expressly disclaims any liability for any direct, indirect, punitive, incidental, special or consequential damages, losses, expenses or the like in respect of action or not taken based on any or all the contents of this website or arising out of or in any way connected with the use of this website or with any delay or inability to use this website, or for any information, software, products, and services obtained through this website, whether based on contract, tort, strict liability or otherwise, even if Vithal Kripa Pvt. Ltd. has been advised of the possibility of such damages, losses, expenses or the like.

Vithal Kripa Pvt. Ltd. makes no representations about the suitability for any purpose of the information, software, products and services contained on this website. All such information, software, products and services are provided “as is” and “as available” basis without warranty of any kind. Vithal Kripa Pvt. Ltd. hereby disclaims all warranties and conditions- including all implied warranties if merchantability, fitness for particular purposes, title and non-infringement-with regard to the information, software, products and services contained on this website. 

Vithal Kripa Pvt. Ltd. and its licensors/sub-licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the website. Access to it does not imply a free license to use it unless permitted by law.

Vithal Kripa Pvt. Ltd. uses all reasonable endeavours to protect personal information from loss, misuse and alteration. Only authorised Vithal Kripa Pvt. Ltd. employees or agents, who are under appropriate confidentiality obligations, will have access to personal information. However, the users/customers will be responsible for any user ID or password that is used on our website. Customers should take due care to protect such information. Further, the information, software, products, and services published on the website may include inaccuracies or typographical errors. Changes published on the website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. Vithal Kripa Pvt. Ltd. may make improvements and/or changes to the website at any time.